Terms & Conditions

Last updated: February 19, 2026

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Country refers to: United Kingdom
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Holt Garden Centre, Holt Garden Centre, Holgate Hill, Kelling, Holt NR25 7ER.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Service refers to the Website.
  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website refers to Holt Garden Centre, accessible from http://holtgardencentre.co.uk/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Manufacturer’s Guarantees

Some products sold in our store may include a manufacturer’s guarantee. Any such guarantee is provided in addition to your statutory rights under the Consumer Rights Act 2015. Details will be supplied with the product or are available from our staff on request.

Faulty Goods & Your Statutory Rights

Under the Consumer Rights Act 2015, goods sold in-store must be of satisfactory quality, fit for purpose, and as described. If a product does not meet these requirements, customers are entitled to a remedy. Please return the item to store with proof of purchase so we can assist.

Complaints Procedure

We are committed to providing a high standard of customer service. If you have a complaint relating to an in-store purchase or service, please speak to a member of staff or contact store management. All complaints will be handled fairly and in line with our obligations under UK consumer law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service.
You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

  • By email: info@holtgardencentre.co.uk

Rewards Club at Holt Garden Centre – Terms and Conditions

Our Rewards App is our way of saying thank you for shopping with us.

  1. General Terms

The promoter of Rewards Club at Holt Garden Centre whose registered company number is OC341326 and registered office is The Kelling Estate, Kelling Road, Kelling, Norfolk, NR25 7EW (Trading as Holt Garden Centre).

By joining the Rewards Club at Holt Garden Centre loyalty programme, we will collect and use personal information about you in accordance with data protection legislation and our Privacy Policy. This personal information includes your registration details, information about the use of your digital loyalty card, shopping purchases and other information that you give us. It will be used to administer the loyalty programme, provide you with benefits, personalising your offers and to keep you updated with our latest news.

These terms and conditions replace all previous versions. They will be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts. Holt Garden Centre reserves the right to change these at any time, on reasonable notice for legal, regulatory, business or policy reasons. Members who continue to participate in the scheme following such a change will be considered to have accepted the updated terms and conditions.

A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

Members are only entitled to participate in one loyalty account each.

Holt Garden Centre reserves the right to refuse, merge or close additional accounts at any time.

Loyalty accounts, coupons, stamps and vouchers cannot be transferred, bought, sold or traded in any way and cannot be exchanged for any cash alternatives in whole or in part. Terms and conditions of voucher use will apply and will be stated on each voucher issued.

All vouchers issued are non-transferable.

If the loyalty programme reasonably suspects abuse, fraud or misconduct in respect of use of the card, it may refuse to issue and/or cancel points or vouchers. You may not rely on any human or software error which results in the award of points or vouchers to which you are not entitled under these conditions.

If no transaction occurs by a member in any consecutive twelve-month period, any offers and/or vouchers may not be issued.

  1. Use of personal data

Holt Garden Centre uses your shopping buying behaviour to help us better understand you as a customer and provide you with personalised offers and services. Holt Garden Centre uses basic data about your general shopping habits (and those of similar households) to group customers into different segments which allows us to personalise our offers and services for you including in our marketing communications.

Your purchase history will be used to look up receipts on your request and to send relevant information and reward vouchers.

Holt Garden Centre finds potential customers who “look like” existing customers on platforms such as Facebook and Google for advertising purposes (‘platform’). To do this, Holt Garden Centre uses information about your general shopping habits to create groups of customers that may be interested in our products and services. If you’re within one of these groups for a given campaign, Holt Garden Centre may share some basic data about you (and the other customers in the group) with the platform. This helps the platform to find and show adverts to other users of its platform who have similar interests to you. You can stop Holt Garden Centre use of your data in this way by opting out of this marketing by unsubscribing from our marketing emails. You can also opt out of being included in a platform’s lookalike audiences directly via them.

There are organisations that Holt Garden Centre work with to deliver and improve the services we offer to you. For example: technology and data services (such as analysing data, processing data and managing marketing communication campaigns). Holt Garden Centre only shares personal data that enable our service providers to provide their services, and they only use it for purposes agreed with us.

  1. Joining the loyalty programme

Your name, full postal address, email address, date of birth must be provided for a loyalty account to be registered. Applicants must be aged 18 or over and must have a resident UK, Channel Island or Isle of Man address. Holt Garden Centre reserves the right to refuse an application at its sole discretion.

Members will need a valid email address to register and sign up to our app. If you do not register your app, you will not become a member or be eligible for offers and promotions available to members.

Holt Garden Centre will use your email address to administer the loyalty programme, communicate our T&Cs and send you information about the current offers. If you don’t want to receive marketing emails, you can unsubscribe at the bottom of the emails. However, by unsubscribing, you won’t be able to see all the great offers available to you without logging in to the app.

  1. Biometric Login

For enhanced security and ease, the Rewards Club at Holt Garden Centre mobile application may offer biometric login capabilities, including but not limited to thumbprint or facial recognition. This feature is optional and can be used by a member at their discretion.

By opting into enabling the Biometric Login feature, you consent to the use of your data solely for the purpose of identity verification and application access. This data will be encrypted and stored securely on your device.

Members are responsible for ensuring that their biometric data is kept secure and for not allowing others to access their account via Biometric Login.

Members can change or disable the Biometric Login feature at any time through the Application settings. Upon disabling, Members will be required to use alternative login methods, such as a password.

Holt Garden Centre shall not be held liable for any loss, theft, or unauthorised access to a Member’s account through the Biometric Login feature.

  1. Gardener’s Reward Card

Eligibility and Participation

Members of the Rewards Club at Holt Garden Centre will be issued with a digital Gardener’s Reward Card via Rewards Club at Holt Garden Centre App. Participation in the scheme is subject to these Terms and Conditions.

Reward and Voucher Issuance

Upon qualifying, members will receive a voucher entitling them to £5 off a purchase at Holt Garden Centre. The voucher is valid on garden centre purchases only and cannot be used towards the purchase of gift cards or in the restaurant.

Qualifying Visits and Spend

Only one (1) qualifying visit per day will be eligible to earn one (1) stamp. Each qualifying visit must include a minimum spend of £5.

To qualify for the £5 voucher, members must complete five (5) qualifying visits to Holt Garden Centre within a twelve (12) month period and spend a total of £50 or more on garden centre purchases.

App Scanning Requirement

Members must scan their Rewards Club at Holt Garden Centre App at the point of purchase on each qualifying visit in order to collect a stamp. Failure to scan may result in the visit not being counted.

Missed Scans and Receipt Validation

If a member forgets to scan their App, they must request that the cashier validates their receipt at the time of purchase. The validated receipt must be presented within thirty (30) days of the transaction in order for the stamp to be added.

Exclusions

Certain products, services, or transactions may be excluded from the scheme. A full list of exclusions is available in-store or on request.

Voucher Validity

The voucher expiry date and any additional terms and conditions will be stated on the voucher itself. Vouchers have no cash value and cannot be exchanged or refunded.

Changes and Withdrawal of the Scheme

Holt Garden Centre reserves the right to amend, suspend, or withdraw the Gardener’s Reward Card scheme, or any associated promotions or offers, at any time and without prior notice.

Stamps and Account Management

Holt Garden Centre reserves the right to remove stamps from registered accounts that have been inactive for a period of eighteen (18) months or where the account has been closed.

General

Holt Garden Centre’s decision in all matters relating to the scheme shall be final.

  1. Birthday Treat

Members who provide their date of birth at point of application or by updating their details within their App will be issued a birthday treat voucher on or around the birth date they supply. Expiry date and other terms and conditions will be displayed on the member’s voucher. Members will only be entitled to one birthday voucher per year.

Holt Garden Centre reserve the right to change or withdraw the birthday treat at any time.

  1. Hot Drinks Reward Card

Eligibility and Participation

Members of the Rewards Club at Holt Garden Centre will be issued with a digital Hot Drinks Reward Card via the Rewards Club at Holt Garden Centre App. Participation in the scheme is subject to these Terms and Conditions.

Reward and Voucher Issuance

Upon purchasing nine (9) hot drinks at full price, members will receive a voucher entitling them to one (1) free hot drink. The free hot drink voucher is valid on standard hot drinks only and is subject to availability.

Qualifying Purchases

Only hot drinks purchased at full price qualify for this promotion and discounted, promotional, or complimentary drinks are excluded.

Each qualifying hot drink purchase will earn one (1) stamp.

App Scanning Requirement

Members must scan their Rewards Club at Holt Garden Centre App at the point of purchase for each of the nine (9) hot drinks in order to collect a stamp. Failure to scan may result in the purchase not being counted.

Voucher Validity

The voucher expiry date and any additional terms and conditions will be stated on the voucher itself. The voucher has no cash value and cannot be exchanged or refunded.

Changes and Withdrawal of the Scheme

Holt Garden Centre reserves the right to amend, suspend, or withdraw the Hot Drinks Reward Card scheme at any time and without prior notice.

General

Holt Garden Centre’s decision in all matters relating to the scheme shall be final.

  1. Prize Draws

To enter a prize draw, members are required to make any purchase from Holt Garden Centre and to scan their App card during the transaction.

Winners will be selected via a randomised computer process. The draw will be made within 5 working days of the closing date and winners will be contacted within 14 days.

Holt Garden Centre will make reasonable efforts to contact the winners. However, if a winner has not responded to notification within 14 days of the first attempt, or if a selected winner is ineligible, in breach of these rules, or unable to take up the prize for any other reason, an alternative winner will be drawn using the same methodology as above. The process will repeat until an eligible winner is able to claim the prize.

Holt Garden Centre cannot be held responsible for winners failing to supply accurate information which affects prize acceptance or delivery.

The prize is non-transferable and cannot be exchanged for any cash alternatives in whole or in part.

Holt Garden Centre reserves the right in its absolute discretion to withdraw or amend without notice this promotion in the event of any unforeseen circumstances outside of its reasonable control or for such other reason as we deem appropriate.

The decisions of Holt Garden Centre are final and no correspondence will be entered into.

  1. Instant Instore Prize Promotions

To enter, members are required to make any purchase from Holt Garden Centre and to scan their App card during the transaction.

Winners will be selected via a randomised computer process within Holt Garden Centre till system and will be issued a coupon into their on the day.

The prize coupon can be used by the winner on any future transactions within the valid period from the date of issue. The value of the prize coupon must be spent in full on a transaction and no part payment accepted whereby any funds not used will be lost. All other terms and conditions will be clearly presented on the coupon, along with an expiry date, within the member app.

The prize is a non-transferable discount coupon and cannot be exchanged for any cash alternatives in whole or in part.

Holt Garden Centre reserves the right in its absolute discretion to withdraw or amend without notice this promotion in the event of any unforeseen circumstances outside of its reasonable control or for such other reason as we deem appropriate.

The decisions of Holt Garden Centre are final and no correspondence will be entered into.

  1. Termination of Membership

Holt Garden Centre would be sorry to see you leave but you may terminate your App at any time in which case all vouchers issued and Reward Club benefits shall be lost.

Steps to delete your App account:

  • Step 1 – Log into your App
  • Step 2 – Press the Account icon at the bottom of your App
  • Step 3 – Select the tab called ‘Details’
  • Step 4 – Scroll to the bottom and tap ‘Permanently Delete Account’
  • Step 5 – Enter your App password and press ‘DELETE’
  • Step 6 – Your customer record is permanently deleted immediately.